Totally Customer Unfriendly - now impossible to track minutes used

Suddenly neither "my account" on the web nor the 611 automated response,
nor CSRs are able to tell you your minutes used as "free" mobile to
mobile minutes are no longer separated out. I sure hope it's separated
out on my next bill.

If this is how Cingular upgrades it's computer systems in preparation
for the AT&T Wireless merger, I see nothing but BIG TROUBLE.

I was told by a lowly CSR today they expect to have this fixed in about
2 weeks.

Anyone care to bet?